ScalePad provides a unified Customer Success platform designed specifically for Managed Service Providers (MSPs). By integrating risk insights, client planning, and success delivery, the solution transforms MSPs from reactive support teams into strategic partners that build trust, drive retention, and unlock new revenue streams. ScalePad’s data‑driven approach equips MSPs to lead more focused conversations, close larger deals, and consistently demonstrate tangible value to every client. This blend of actionable analytics and streamlined workflows sets ScalePad apart as a catalyst for sustainable growth in the MSP industry.
Open Positions
Manager of Business Development
2+ years of experience leading high-performance BDR teams and 5+ years of SaaS sales experience
Technical Support Specialist
2+ years of experience in technical support, strong problem-solving skills, and proficiency in HTML, Markdown, and API fundamentals
Customer Success Manager
2+ years of B2B customer success, account management experience working with accounts of various sizes
Account Executive [Hybrid, Vancouver]
2+ years of SaaS or B2B sales experience, metrics-driven mindset, and excellent communication skills
Site Reliability Engineer
System operations, AWS, Infrastructure as Code, scripting, containerization, and SLOs
Customer Success Operations Specialist
2+ years of experience in Gainsight CS, Zendesk, and integration across multiple platforms
Senior Software Engineer
Minimum 3-5 years of experience as a Senior Software Engineer, with a strong understanding of.Net, C#, SQL, and DevOps practices
Software Support Engineer
3+ years of experience, strong hands-on background in Serverless framework, skilled in Python
Business Development Representative [Hybrid, Vancouver]
A proven track record in sales or customer service, passion for learning, strong work ethic, and excellent communication skills
Director of Revenue Operations
Proven leadership in Revenue Operations, Sales Operations, or CS Operations with measurable outcomes in queue management, SLAs, and stakeholder support
+15 More Jobs Available!
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