We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading. We're a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. Our success is no accident: we provide MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape.
Requirements
- Manage all strategic post-sales activity for ScalePad's various customers segments through touch points that require product knowledge, planning, project management and the ability to quickly build rapport.
- Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
- Leverage high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
- Proactively identify and flag churn risk and work proactively with the Account Management team to mitigate.
- Develop, test, and iterate on scaled playbooks and engagement strategies.
- Analyze customer data to create and execute engagement strategies within your customer portfolio.
- Partner with Sales, Account Management, Marketing and Product teams to provide effective customer engagements.
- Function as the voice of the customer, identifying customer trends and providing internal feedback on how ScalePad can better serve our customers.
- Maintain and update account information in Hubspot & Gainsight.
Benefits
- Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities.
- Training and professional development budget provided to help advance your career and skills (available every year to every employee).
- World-class offices and facilities in downtown Vancouver, Toronto and Montreal, for locals seeking a hybrid experience.
- Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office.
- A top of the line benefits package.
- Monthly stipend to assist with creating the best hybrid work experience.
- Competitive salary and performance-based bonuses for applicable roles.
- Comprehensive benefits package.
- Unlimited flex-time policy.
- Employee Stock Options.
- RRSP matching after one year of employment.
