Customer Service - Africa

This remote customer service representative role at a fencing company specializes in residential, commercial, and industrial properties. The primary responsibility is ensuring customer satisfaction through phone interactions, appointment scheduling, and resolving inquiries. The company focuses on quality materials, professional installation, and maintenance services.

Requirements

• Previous experience in a customer service role (phone-based preferred)
• Excellent English communication (C1/C2)
• Strong interpersonal skills with a friendly and professional tone
• Comfortable using communication platforms (RingCentral, Zoom, etc.)
• Basic computer literacy: CRM, spreadsheets, and email tools
• Professional home office setup and reliable internet
• Must be confident on calls with commercial and residential clients
• Strong organizational skills and ability to handle multiple customers at once
• Introductory video submission