Customer Service - Africa

This customer service representative role focuses on providing primary point of contact for clients within a specialized fencing solutions company. Responsibilities include answering inquiries, qualifying leads, scheduling appointments, documenting interactions, and resolving issues. The company offers high-quality fencing materials, professional installation, and repair services.

Requirements

• Previous experience in a customer service role (phone-based preferred)
• Excellent English communication (C1/C2)
• Strong interpersonal skills
• Comfortable using communication platforms (RingCentral, Zoom, etc.)
• Basic computer literacy (CRM, spreadsheets, email)
• Professional home office setup and reliable internet
• Confident on phone calls with commercial and residential clients