Customer Service - Asia

This is a remote full-time Customer Service Representative position for the Philippines, focused on residential, commercial, and industrial properties. The role centers on providing excellent customer service, resolving inquiries, and supporting the sales process. Candidates should be professional, comfortable using communication platforms, and possess strong interpersonal and organizational skills.

Requirements

• Answer incoming phone calls, emails, and text messages professionally.
• Provide accurate product and service information to customers.
• Qualify potential clients using predefined criteria and scripts.
• Schedule and confirm client appointments with the sales team.
• Document customer interactions and update CRM records.
• Request reviews and feedback from clients after project completion.
• Follow up on unresolved customer issues to ensure satisfaction.