Customer Service - Asia

This full-time, remote customer service role at a fencing company specializes in residential, commercial, and industrial property solutions. The role focuses on providing excellent customer support, qualifying leads, scheduling appointments, and ensuring client satisfaction. The position requires proficiency in English and excellent communication skills.

Requirements

• Answer incoming calls, emails, and texts in a professional manner.
• Provide accurate product and service information.
• Qualify potential clients using predefined criteria and scripts.
• Schedule and confirm client appointments.
• Document customer interactions and update CRM records.
• Request reviews and feedback after project completion.
• Follow up on unresolved issues.
• Proficiency with CRM, spreadsheets and email tools.