Product Support Analyst
SeatGeekNew York, New York, United States
Posted March 10, 2026
60000 - 60000 USD
Full Time
About the Company
SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
Job Description
SeatGeek is looking for a Product Support Analyst who can provide excellent technical software (SaaS) support to our clients with guidance from our Support Manager.
Requirements
- 2+ years of experience working in a software support capacity for a SaaS company or similar experience
- Strong communication skills and the ability to effectively communicate technical information with non-technical audiences
- Basic knowledge of HTML, CSS, one or more computer languages as well as basic knowledge of SQL
Benefits
- Flexible work environment
- A WFH stipend
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
