Customer Relations Specialist

The Customer Relations Specialist is responsible for delivering exceptional customer service and maintaining positive customer relationships in a fast-paced call center or corporate support environment.

Requirements

• Handle inbound and outbound customer communications via phone, email, and chat
• Resolve customer issues, complaints, and inquiries with professionalism, empathy, and efficiency
• Accurately document customer interactions, resolutions, and follow-ups in the CRM system
• Escalate complex or unresolved issues to leadership or appropriate internal departments
• Meet or exceed established performance metrics, including call quality, resolution time, and customer satisfaction scores
• Identify recurring customer concerns and provide feedback to leadership for process improvement
• Maintain knowledge of company products, services, policies, and procedures
• Adhere to attendance, schedule adherence, and compliance requirements

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) plan
• Paid time off
• Vacation time
• Sick time