Staff Technical Support Engineer (Japanese speaker)
SentinelOneAustralia • Singapore, Singapore
Posted October 5, 2025
Full Time
About the Company
SentinelOne is a leading AI-powered cybersecurity platform offering comprehensive protection against endpoint threats, malware, and cyberattacks. Built on a unified Data Lake, SentinelOne's Singularity platform provides advanced threat detection, prevention, and response capabilities, making it a trusted choice for Fortune 1000 companies and governments worldwide. With cutting-edge AI and automation, SentinelOne empowers organizations to stay ahead of evolving cybersecurity challenges.
Job Description
SentinelOne is seeking a passionate Technical Support Engineer to join their rapidly growing Global Support and Services organization. This role involves providing grade-A support to customers in the APAC region, leading escalations from end to end, investigating root causes, defining improvement tools, and assisting with new service offerings. The ideal candidate will have a strong background in customer service and problem-solving.
Requirements
- Provide grade-A support for customers in the APAC region.
- Lead escalation from end to end, owning technical and managerial aspects.
- Investigate issues with root cause analysis, using code analysis.
- Define, build, and implement tools to improve support speed and quality.
- Analyze workflows and suggest improvements to efficiency.
Benefits
- Competitive salary
- Opportunities for professional development
- Collaborative work environment
