Call Center Supervisor

Serenity Healthcare is seeking a Call Center Supervisor in Fort Worth, Texas to lead a team focused on providing calm, supportive experiences for callers. The role involves training, coaching, handling escalations, and using data to improve service. They are looking for candidates with leadership skills and a passion for helping patients succeed.

Requirements

• Minimum 1 year experience as a customer service supervisor
• Background in call center environment is ideal
• Passion for helping patients and developing teammates
• Attention to detail and proven track record of achieving performance metrics
• Clear, confident communication
• Calm under pressure, quick with smart decisions
• Adaptable and driven by results

Benefits

• Competitive pay
• Fast-growing company
• Luxe-level benefits: 90% medical, dental & vision coverage
• 401(k) matching
• Paid time off
• Paid holidays