Help Desk Analyst Lead

Provide advanced technical software, hardware and peripheral problem resolution to all computer end users. Coordinates the staffing of the IT Help Desk and delegates tasks as necessary.

Requirements

• Associate's degree majoring in Information Technology or related field
• 5 years minimum previous Help Desk Experience
• Strong verbal communication and listening skills
• Advanced customer service skills
• Strong analytical and problem-solving skills
• Possess strong technical aptitude

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance