IT Support and System Administration Specialist
sheeridPortland, Oregon, United States
Posted December 23, 2025
Full Time
About the Company
SheerID is a remote-work friendly organization that seeks to recruit, develop and retain the most talented people from a diverse candidate pool.
Job Description
SheerID is seeking a proactive and technically curious individual to play a critical hybrid role within our IT team dividing your time between providing high-quality technical support for employees and foundational IT system administration.
Requirements
- Proven experience (2+ years) in technical support, IT help desk, or comparable customer service role.
- Hands-on experience supporting and troubleshooting both Mac and PC operating systems in a professional environment.
- Foundational scripting ability (e.g., basic Python, Bash, or PowerShell knowledge) and a desire to grow automation skills.
- Excellent communication skills—the ability to translate complex technical issues into clear, understandable language.
- Customer-service oriented, cool-tempered, and highly patient when dealing with a variety of stakeholders and technical challenges.