Product Support Specialist, UK
sheeridLondon, England, United Kingdom
Posted October 30, 2025
Full Time
About the Company
SheerID is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.
Job Description
Product Support Specialists assist SheerID's customers by answering product inquiries, troubleshooting technical issues, and facilitating change requests related to SheerID's products and customer programs.
Requirements
- 1-2 years of customer-facing technical support experience (preferably B2B; preferably for SaaS products and/or in a startup environment)
- 1-2 years of technical writing experience (preferably public-facing documentation or technical guides)
- Experience using Zendesk or equivalent ticketing system
- Adept within MacOS and Google Workspace environments