Product Support Specialist, US EST
sheeridUnited States
Posted October 30, 2025
Full Time
About the Company
SheerID is a leading identity verification platform that empowers brands to engage high‑value audiences with precision and compliance. By instantly validating eligibility for students, military, healthcare, and other protected groups, its Audience Data Platform integrates with over 400 martech and ad‑tech tools, enabling seamless, abuse‑free offers. The company’s unique network of 200k+ authoritative data sources, coupled with its Audience, Alliance, and Affinity programs, allows partners to target verified customers and cross‑promote with aligned brands. ISO and SOC 2 Type 2 certified, SheerID safeguards privacy by never selling or renting data, and is backed by leading venture capital, positioning it as a trusted partner for global brands such as Amazon, Spotify, and Home Depot.
Job Description
Product Support Specialists assist SheerID's customers by answering product inquiries, troubleshooting technical issues, and facilitating change requests related to SheerID's products and customer programs.
Requirements
- Bachelor's degree from an accredited university (or equivalent work experience)
- 1-2 years of customer-facing technical support experience (preferably B2B; preferably for SaaS products and/or in a startup environment)
- 1-2 years of technical writing experience (preferably public-facing documentation or technical guides)
- Experience using Zendesk or equivalent ticketing system
- Adept within MacOS and Google Workspace environments
- Excellent oral and written communication skills
- Strong ability to bridge communication between technical and non-technical customers and stakeholders
- Reliable attendance with evening, weekend, and holiday availability
Benefits
- Equal opportunity employer
- Diversity and inclusion
- Flexible work arrangement