Supply Chain Success Manager

As a Supply Chain Success Manager at ShipBob, you will play a critical role in managing and scaling ShipBob’s most strategic merchant partnerships. You will act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.

Requirements

• 8+ years of experience in account management or program management in a supply chain/logistics role
• Direct project management experience, certifications and training is a bonus
• On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams
• Established track record of managing enterprise-level clients and building executive-level relationships
• Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset
• Business review and client-facing presentation experience at senior/executive levels
• Ability to resolve escalations and negotiate solutions under pressure
• Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners
• High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package