Supply Chain Success Manager

As a Supply Chain Success Manager at ShipBob, you will manage and scale strategic merchant partnerships, build success frameworks, and lead cross-functional initiatives. You will split time between ShipBob's Aurora fulfillment center and remote work, and serve as a trusted advisor to executive stakeholders.

Requirements

• 8+ years of experience in account management or program management in a supply chain/logistics role
• Direct project management experience, certifications and training is a bonus
• On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams
• Established track record of managing enterprise-level clients and building executive-level relationships
• Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset
• Business review and client-facing presentation experience at senior/executive levels
• Ability to resolve escalations and negotiate solutions under pressure
• Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences
• High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms

Benefits

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Paid Sick Leave
• Wellness Days (1 day/quarter)
• 401K Match
• Comprehensive Benefits Package