Technology: Service Delivery Manager
Siegen HR SolutionsAustralia
Posted March 4, 2026
Full Time
About the Company
Siegen HR Solutions, Inc. is a talent solutions provider that specializes in the Business Process Outsourcing (BPO) sector, offering a curated database of highly skilled, English‑proficient professionals in technology and IT. The company partners with BPO firms to deliver rigorous selection, coaching, and training programs that align talent capabilities with client business objectives. By combining deep industry expertise with a focus on continuous development, Siegen helps organizations achieve excellence in their talent strategies while empowering individuals to reach their personal and professional goals. Its culture of pride, collaboration, and commitment to career growth sets Siegen apart as a trusted partner for both businesses and talent in the global BPO landscape.
Job Description
We're looking for a Service Delivery Manager to lead and shape the future of service excellence. The ideal candidate has experience in IT service delivery management, ITSM frameworks, and crisis management. The role involves collaborating with cross-functional teams, managing escalations, and ensuring SLA compliance.
Requirements
- Bachelors degree in Information Technology, Computer Science, or a related field
- Proven experience in IT service delivery management
- Strong knowledge of IT service management (ITSM) frameworks, such as ITIL
- Experience in participating in the resolution of critical incidents and coordinating with cross-functional teams
- Excellent problem-solving and decision-making skills
- Exceptional communication and interpersonal skills
- Proven ability to prioritize multiple tasks and meet deadlines in a fast-paced customer-oriented environment
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
