IT Service Delivery Manager
Vets HiredBoston, Massachusetts, United States
Posted March 4, 2026
Full Time
About the Company
Vets Hired is a San Diego-based nonprofit dedicated to transforming the post-military experience for women veterans and their families. The organization partners with corporate, educational, and military stakeholders to host free "Support Our Troops" resource and career fairs, offering skill-assessment, resume-writing, interview coaching, and on-the-job training. By matching veterans' current skills with opportunities at leading U.S. employers, Vets Hired reduces unemployment and accelerates successful civilian transitions. Its collaborative, veteran-centric culture empowers service members with the tools, resources, and community needed to thrive beyond uniform life.
Job Description
We are seeking an accomplished IT Service Delivery Manager to lead and continuously improve a global technology service desk organization.
Requirements
- Lead and develop a global service desk team
- Drive continuous improvement in service quality, processes, and customer experience
- Apply ITSM and ITIL frameworks to refine workflows, metrics, and communication practices
- Oversee ticket assignment, tracking, and resolution across regions
- Manage enterprise asset management processes and inventory controls
- Improve infrastructure and application monitoring and alerting strategies
- Serve as an escalation point for complex technical incidents
- Manage vendor relationships and service level agreements
- Analyze service trends to streamline operations and improve efficiency
- Build strong relationships with internal teams, leadership, and technical stakeholders
- Coach and mentor team members to support career development and skill advancement
Benefits
- Health Insurance
- Paid Time Off
- 401k Matching
