Customer Service Representative

Central Cooling & Heating, a Sila Services Company, is seeking a Customer Service Representative to join their rapidly growing team in Woburn, MA. The role involves coordinating field service technicians, directly interacting with customers, answering calls, and ensuring company revenue goals are met while providing exceptional customer service. This position offers growth opportunities and a best-in-class workplace.

Requirements

• 1 - 5 years of customer service experience
• Desire to achieve goals, both personal and professional
• Hard work ethic and willingness to work overtime when necessary
• Strong team mentality
• Experience in a customer service role where the phrase “customer first” was practiced daily

Benefits

• 401(k) with Company Match
• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Special deals/Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews