Customer Success Live-Chat Representative

We're seeking a dedicated, compassionate, and resourceful Customer Live Chat Representative to join our team. In this position, you will play an important role in helping to convert interested leads into customers and guiding current customers through navigating our innovative immigration form software.

Requirements

• Act as the first point of contact for many SimpleCitizen customers
• Provide prompt, courteous, and accurate live chat support to customers using SimpleCitizen’s software to self-generate their immigration applications
• Help customers navigate government websites to locate information that they can rely on while using our platform to draft their immigration paperwork
• Answer customer inquiries regarding immigration requirements, procedures, and documentation in a compliant way
• Aid potential customers in understanding how SimpleCitizen works, aligning their needs with potential solutions offered by the company
• Help convert potential leads into customers by providing adequate information to help customers make purchasing decisions
• Schedule phone and video call appointments with potential customers for senior members of the team
• Troubleshoot technical issues related to the software and escalate complex issues to the appropriate parties
• Maintain detailed and accurate records of customer interactions and transactions
• Contribute to the company’s desire to continuously improve our services and software platform for the benefit of our customers and stakeholders

Benefits

• Competitive salary: $50,000 - $55,000 per year
• Eligibility for quarterly bonuses based on performance, after probationary period
• Unlimited PTO
• Up to 14 Weeks Parental Leave
• Full Medical, Vision, Dental Benefits
• Hybrid work arrangements available, after probationary period
• Growth-Centered Work Environment