Customer Success Strategist I
SimpleCitizenSalt Lake City, Utah, United States
Posted April 2, 2025
Full Time
About the Company
SimpleCitizen is a tech-based immigration company that helps immigrants and their families with their Immigration journeys, and was acquired by Fragomen in 2020.
Job Description
We're looking for a Customer Success Strategist to join our Customer Success Team, providing support to customers through live chat, phone, and email, and shaping the immigration experience for thousands of people and their families around the globe.
Requirements
- Bachelor's Degree or equivalent work experience with strong performance
- Passion for building customer relationships and solving customer needs
- Strong sense of accountability, attention to detail, & work ethic
- Empathy for immigrants & the challenges they face throughout the immigration process
- Comfortability, drive, & a go-getting mentality in a fast-paced, startup environment
- Ability to multitask & prioritize activities
Benefits
- Competitive salary: $52,000-$57,000 per year
- Eligibility for quarterly bonuses based on performance, after probationary period
- Unlimited PTO
- Up to 14 Weeks Parental Leave
- Full Medical, Vision, Dental Benefits
- Hybrid work arrangements available, after probationary period