Senior IT Support Executive
Singtel GroupSingapore, Singapore
Posted August 29, 2025
Full Time
About the Company
Singtel Group is Asia's leading communications technology provider, offering a comprehensive range of services including mobile, broadband, TV, cloud computing, cybersecurity, and enterprise solutions. With a presence in 21 countries and over 740 million mobile customers, Singtel leverages next-generation technologies to deliver innovative customer experiences and empower businesses for sustainable growth.
Job Description
NCS is a technology services firm seeking a Senior IT Support Executive to provide desktop support to customers. This role involves resolving issues, maintaining software compliance, and ensuring timely solutions, with a focus on customer satisfaction. The company is committed to a safe and healthy environment and requires full vaccination from prospective employees.
Requirements
- Ability to guide and resolve incident escalation from the Desktop Support Assistant
- Distilling and resolving end-user help requests, escalating issues when needed
- Performing imaging, re-imaging, asset inventories, and technical troubleshooting
- Maintaining incident records and updating work instructions