Agente ServiceDesk Metalsa
SofttekAguascalientes City, Aguascalientes, Mexico
Posted February 17, 2026
40000 - 60000 USD
Full Time
About the Company
Softtek, founded in 1982 in Mexico, has evolved into a global leader in next-generation digital solutions, serving the Global 2000 with end-to-end IT and business services. Leveraging a unique nearshore model, Softtek delivers BPO, ITO, offshore and nearshore services, SAP and AMS support, application development, DevOps, automation, and information security to accelerate digital transformation. With a workforce of more than 15,000 professionals across 20+ countries, the company blends entrepreneurial agility with deep industry expertise to build and evolve digital capabilities for its clients. Softtek's distinctive approach—combining localized delivery, continuous innovation, and a global talent network—enables seamless execution from ideation through evolution, making it a preferred partner for enterprises seeking sustainable digital growth.
Job Description
Service Desk Agent responsible for diagnosing and resolving technical incidents, providing first-level support, and managing tickets to ensure high service quality levels.
Requirements
- Expert in IT Service Desk oriented to customer service
- Experience in first and second level technical support
- Efficient incidence diagnosis and resolution for end-users
- Knowledge in Windows OS, Microsoft 365, Active Directory, and remote support tools
- Availability to work rotating shifts
Benefits
- Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance