Service Desk
SofttekAguascalientes City, Aguascalientes, Mexico
Posted January 31, 2026
Full Time
About the Company
Softtek is a global provider of process-driven IT solutions.
Job Description
Softtek is a global provider of process-driven IT solutions. As a Service Desk agent, you will provide technical support and customer service to end-users.
Requirements
- Provide technical support and customer service to end-users
- Resolve technical issues, manage incidents, and ensure a positive user experience
- Troubleshoot hardware and software problems
- Provide remote assistance via chat
- Escalate issues when necessary
- Availability for schedules 24/7