SD Agent Jr
SofttekAguascalientes City, Aguascalientes, Mexico
Posted February 28, 2026
Full Time
About the Company
Softtek, founded in 1982 in Mexico, has evolved into a global leader in next-generation digital solutions, serving the Global 2000 with end-to-end IT and business services. Leveraging a unique nearshore model, Softtek delivers BPO, ITO, offshore and nearshore services, SAP and AMS support, application development, DevOps, automation, and information security to accelerate digital transformation. With a workforce of more than 15,000 professionals across 20+ countries, the company blends entrepreneurial agility with deep industry expertise to build and evolve digital capabilities for its clients. Softtek's distinctive approach—combining localized delivery, continuous innovation, and a global talent network—enables seamless execution from ideation through evolution, making it a preferred partner for enterprises seeking sustainable digital growth.
Job Description
Service Desk Agent Jr providing IT support by phone, registering, classifying, and managing tickets in a ticketing tool, resolving service requests within their domain or support group, and documenting solutions in clear language.
Requirements
- 1–2 years of experience providing IT support by phone
- Strong experience providing support in English
- Ability to register, classify, and manage tickets in a ticketing tool
- Ability to resolve service requests within their domain or support group
- Customer‐oriented attitude and communication skills
- Ability to assign incident priorities and follow urgent/high‐priority requests with a supervisor
- Experience documenting solutions in clear, client‐friendly language
- Experience transferring or escalating calls to the correct support group