Head of Membership
Soho House & CoBalearic Islands, Spain
Posted August 29, 2025
Full Time
About the Company
Soho House & Co is a private members' club founded in 1995, focusing on connecting creative professionals across Europe and North America. The company offers a range of services including restaurants, cinemas, spas, workspaces, and hotels, all centered around creating a vibrant community for growth and impact. Soho House's distinctive culture revolves around its diverse membership base, which has been at the forefront of its operations since inception.
Job Description
Soho Farmhouse Ibiza is seeking a Head of Membership to manage and grow its membership base. The role involves acquiring new members, maintaining existing membership, ensuring member satisfaction, and contributing to the House's community engagement and revenue goals. This position requires strong networking skills and a proactive approach to member management.
Requirements
- Own the full membership lifecycle: acquisition, onboarding, management, and retention.
- Drive the quality of membership applications, ensuring a strong, vibrant, and diverse membership base.
- Oversee member behaviour issues and handle member disputes.
- Lead efforts to minimise churn and proactively identify at-risk members.
- Collaborate with the Events team to curate member-exclusive experiences.
- Cultivate strategic relationships with local businesses and influencers.