Membership Manager
Soho House & CoMiami, Florida, United States • Miami, Florida, United States
Posted October 21, 2025
Full Time
About the Company
Soho House & Co is a private members' club founded in 1995, focusing on connecting creative professionals across Europe and North America. The company offers a range of services including restaurants, cinemas, spas, workspaces, and hotels, all centered around creating a vibrant community for growth and impact. Soho House's distinctive culture revolves around its diverse membership base, which has been at the forefront of its operations since inception.
Job Description
The Membership Manager will support the Head of Membership in member management, including introductions, behaviour monitoring, retention, and Committee activities. This hands-on role requires strong organizational skills and attention to detail, requiring consistent attention to outstanding membership records and communications.
Requirements
- Maintain and manage member introductions
- Monitor and record member behaviour, flagging issues for Head of Membership
- Support the monthly member outreach email
- Prepare and attend Committee meetings
- Maintain accurate membership records on Salesforce
- Assist in the preparation of reports and presentations
- Meet key performance metrics related to member satisfaction
Benefits
- Competitive compensation packages
- Full benefits
- Medical, Dental & Vision
- Retirement fund
- Paid time off
- Career development
- Learning & Development
- Cookhouse & House Tonic
- Team Events