Vice President, Customer Success Engineering

Sonatype is seeking a Vice President, Customer Success Engineering to lead and scale their proactive technical Customer Success organization, serving high-touch customer base. The role involves building a world-class talent engine, driving value, owning retention and revenue goals, and collaborating with cross-functional teams.

Requirements

• 10+ years in Customer Success or related SaaS leadership
• 5+ years leading global teams
• Proven metrics: GRR ≥ 90% and NRR ≥ 120% in complex enterprise environments
• Strong understanding of DevSecOps, open source software management, and the SDLC (CI/CD, Kubernetes, OSS governance)
• Analytical acumen: data-driven operator fluent with product telemetry, health models, and relationship intelligence

Benefits

• Company Wellness Week: a week-long shutdown for rest, recharge, and personal growth
• Flexible work arrangements (not explicitly mentioned, but likely implied)
• Opportunities for professional growth and development
• Collaborative and inclusive work environment