Support Team Lead

HOAi is a fast-growing startup revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. We're looking for a Support Team Lead to build and lead a high-performing technical support function from the ground up.

Requirements

• 3+ years of leadership experience in SaaS technical support
• 5+ years working within a software support organization
• Proven experience managing support teams and processes
• Strong technical aptitude and troubleshooting ability
• Exceptional written and verbal communication skills
• Demonstrated ability to prioritize, execute, and deliver in ambiguous environments
• High emotional intelligence and customer empathy
• Process-oriented mindset with strong attention to detail

Benefits

• Medical, Dental, and Vision
• Unlimited PTO
• 401K with Company Match
• Remote Flexible work
• Great parental leave benefits