Decagon - Enterprise CSM

Decagon is a leading conversational AI platform empowering every brand to deliver concierge customer experience. We're an in-office company driven by a shared commitment to excellence and velocity.

Requirements

• 4+ years of customer facing experience in a Customer Success role in B2B SaaS
• Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
• Excellent communication and presentation skills, with the ability to simplify complex concepts for non-technical audiences
• Strong interpersonal, persuasion and teamwork skills
• Business understanding of GTM sales teams and processes
• Strong technical acumen and passion for the overall agent building process

Benefits

• Comprehensive medical, dental, and vision benefits
• Flexible vacation policy—take what you need to recharge
• Daily meals and snacks to keep you energized and focused