Technical and Operation Manager - Electronics Dept

The Technical and Operation Manager for the Electronics Department in the consumer electronics retail sector is responsible for leading technical and operational functions, supervising in-store service, and improving service quality. This role involves design, training, monitoring KPIs, and creating action plans to enhance service performance. The role requires strong troubleshooting skills and a knowledge of consumer electronics technology.

Requirements

• Bachelor’s degree in engineering, computer Science, or a related field
• 5+ years of relevant experience in consumer electronics retail after-sales service
• Strong troubleshooting and technical knowledge of computers, smartphones, tablets, and peripherals
• Leadership and team management skills
• Experience in designing service packages and creating technical training content
• Proficiency in KPI management, gap analysis, and action plan development
• Excellent problem-solving, communication, and organizational skills
• Ability to adapt in a fast-paced retail environment