Information Technology Service Desk

Staff4Me is seeking a proactive Information Technology Service Desk professional to enhance their support team. The role involves providing technical support to users, troubleshooting hardware/software, documenting issues, and ensuring efficient issue resolution. It impacts user satisfaction and operational performance.

Requirements

• Minimum of 2 years of experience in an IT support or Service Desk role.
• Cloud experience (AWS, Microsoft cloud, Google Cloud, etc.).
• Linux / ubuntu knowledge.
• Microsoft 365 admin knowledge.
• Strong technical foundation in computer systems, operating systems, and software applications.
• Excellent customer service skills.
• Experience with IT service management tools and ticketing systems.
• Strong analytical and problem-solving abilities.
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.

Benefits

• Basic salary
• Competitive salary and benefits package
• Opportunity for growth and career development
• Training and support
• Work in a dynamic and multicultural environment