IT Service Desk
Staff4MeCebu City, Philippines
Posted October 13, 2025
Full Time
About the Company
CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years.
Job Description
CallTek, a leading IT service support company with over 20 years of experience, is seeking IT Service Desk professionals. This role focuses on providing high-quality technical support, resolving user issues, and ensuring seamless IT assistance. The company prioritizes security, innovation, and innovation, offering 24/7 engineering and software development services.
Requirements
- Proven experience in an IT Support or Service Desk role, a minimum of 2 years preferred
- Strong understanding of computer systems, mobile devices, and other tech products
- Excellent communication skills, both verbal and written
- Proficient in using ticketing systems and remote administration tools
- Ability to work effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Certifications such as CompTIA A+, Network+, or equivalent are a plus
Benefits
- Emergency loan and financial assistance programs
- Free 24-hour snacks and beverages
- Health insurance and health subsidy
- Retirement plan, life insurance, and savings plan
- Team socialization allowance and attendance bonuses
- Year-end performance bonus (company discretion)