IT Helpdesk
Staff4MeCebu City, Philippines
Posted October 13, 2025
35000 - 35000 PHP year
Full Time
About the Company
CallTek is a global leader in white-label technical support for over 20 years.
Job Description
CallTek is seeking IT Helpdesk professionals to serve as the first point of contact for IT-related concerns, troubleshooting, resolving, and escalating technical issues to ensure excellent service delivery and user satisfaction. The role involves a 24/7 commitment to providing secure and seamless support for partners. This is a great opportunity to join a growing company with 10,000+ professionals and innovative AI solutions.
Requirements
- Minimum of 2 years of experience in an IT support or Service Desk role
- IT, Computer Science, or related field background preferred
- Cloud experience (AWS, Microsoft Cloud, Google Cloud, etc.)
- Linux/Ubuntu knowledge
- Microsoft 365 administration experience
- Excellent customer service and communication skills
- Ability to clearly explain technical solutions to non-technical users
- Experience with IT service management and ticketing tools
- Certifications such as CompTIA A+, ITIL, or Microsoft certifications are an advantage
Benefits
- Php 35,000 basic salary
- Free one meal a day
- Emergency loan and financial assistance programs
- Free 24-hour snacks and beverages
- Health insurance and health subsidy
- Retirement plan, life insurance, and savings plan
- Team socialization allowance and attendance bonuses
- Year-end performance bonus