Technical Support Specialist (DACH - Hybrid) (M/F/D)

As a Technical Support Specialist, you will be the first point of contact for our German customers and partners, supporting users with technical questions, providing feedback for improving our product, and working closely with colleagues to build Studytube in Germany.

Requirements

• Fluent German and very good English language skills
• Experience in a service-oriented position, ideally in the SaaS field
• Structured, solution-oriented, and able to maintain a clear overview with multiple tasks
• Highly communicative, empathetic, and able to build trust with customers
• Technical understanding and willingness to learn new systems and features
• Flexible and willing to take over implementation tasks as needed

Benefits

• 30 vacation days
• Flexible working hours and hybrid work with trust
• Modern office in the Design Offices Mediapark Cologne
• Regular collaboration with the team in Amsterdam
• Modern hardware and software
• Regular team events
• International, open, and supportive work environment