Enterprise Customer Success Manager
SukiCalifornia, United States • San Francisco, California, United States
Posted September 29, 2025
150000 - 180000 USD year
Full Time
About the Company
Suki is a technology company specializing in AI-powered voice solutions for healthcare. Its core product, Suki Assistant, accelerates clinical documentation by 72%, while its proprietary Suki Platform enables partners to integrate advanced AI features into their healthcare solutions. Backed by leading investors, Suki aims to streamline administrative tasks and enhance the healthcare tech stack.
Job Description
Suki is a leading AI voice solution company for healthcare, seeking an Enterprise Customer Success Manager to drive the successful implementation and adoption of their flagship product, Suki Assistant. This role involves building strong relationships with key client stakeholders, managing strategic and tactical alignment, and proactively addressing risks and issues to deliver exceptional client experiences. The company is user-driven, collaborative, and committed to providing a seamless experience for its customers.
Requirements
- 8+ years of enterprise customer facing experience within healthcare SaaS
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively, and communicate expediently
- Strong project management skills
- Strong business and financial acumen
- Experience managing large, multi-stakeholder programs
- Creative problem solving skills
- Strong understanding of medical documentation and clinical workflows
- Proficient in Microsoft Office, Google Suite, and Microsoft Office
- Not sure if you meet all the qualifications? Be prepared to showcase a case for why you’re a strong candidate.
Benefits
- Equal Opportunity Employer
- Team-based work environment
- Great investors
