Contact Center Lead

Webook.com is seeking a Contact Center Lead to manage and lead a team of agents in the Riyadh province of Saudi Arabia. The role involves overseeing all contact center operations (inbound, outbound, sales, support, and telemarketing), ensuring exceptional service, and improving team performance. The ideal candidate will be a team leader with strong communication and problem-solving skills.

Requirements

• Supervise and manage day-to-day operations of the contact center team.
• Lead, mentor, train, and coach a team of agents to deliver exceptional service.
• Handle escalated customer complaints and complex inquiries.
• Monitor team performance and ensure mastery-level service.
• Coordinate with other departments to resolve issues and enhance customer satisfaction.

Benefits

• Competitive salary
• Opportunities for professional development
• Dynamic and collaborative work environment