Incident Support Manager
T-Rex Solutions, LLCVirginia, United States
Posted September 10, 2025
110000 - 165000 USD year
Full Time
About the Company
T-Rex Solutions, LLC is a leading IT solutions provider specializing in modernizing, protecting, and scaling Federal government systems and data. With expertise in Cloud Adoption, Cybersecurity, AI & Cognitive Data Solutions, Agile Transformation, Customer Experience, and Health IT, T-Rex delivers innovative technology to enhance government performance and efficiency. The company is committed to transparency, quality products, and attracting top talent, fostering a culture that supports employee growth and development.
Job Description
T-Rex Solutions is seeking a results-driven Incident Support Manager to support the U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). This role focuses on providing ongoing support for CBP's NOC and WNOC, ensuring network stability, availability, and rapid incident response. It is a 24/7 operation requiring on-site work in Ashburn, VA.
Requirements
- Bachelor’s degree in a technical field (Management Information Systems, Computer Science, Engineering, IT, Networking & Telecommunications).
- At least ten (10) plus years of senior level networking experience.
- Relevant certifications such as ITIL v3, CCNA, CCNP, CIM.
- Working knowledge of networking concepts, infrastructure, and equipment (routers, switches, firewalls, load balancers).
- US citizenship.
- Ability to obtain and maintain CBP public trust clearance.
- Ability to manage projects and teams.
Benefits
- Competitive salaries
- Performance bonuses
- Training and educational reimbursement
- Transamerica 401(k)
- Cigna healthcare benefits
- PTO
- Paid parental leave
- Individual and family health, vision, and dental benefits