NOC Problem Support Manager
T-Rex Solutions, LLCVirginia, United States
Posted September 10, 2025
110000 - 155000 USD year
Full Time
About the Company
T-Rex Solutions, LLC is a leading IT solutions provider specializing in modernizing, protecting, and scaling Federal government systems and data. With expertise in Cloud Adoption, Cybersecurity, AI & Cognitive Data Solutions, Agile Transformation, Customer Experience, and Health IT, T-Rex delivers innovative technology to enhance government performance and efficiency. The company is committed to transparency, quality products, and attracting top talent, fostering a culture that supports employee growth and development.
Job Description
T-Rex Solutions is seeking a results-driven NOC Problem Support Manager to support its U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). This program focuses on providing ongoing support for NOC and WNOC, crucial components for real-time monitoring, maintenance, incident detection, and response. The role involves both hands-on troubleshooting and collaboration with GSs and the CBP Problem Manager.
Requirements
- Bachelor’s degree in a technical field.
- Minimum of six years of senior-level networking experience.
- Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
- Knowledge of networking concepts and equipment (routers, switches, firewalls, load balancers).
- Experience implementing and administering an enterprise-wide monitoring system for servers and applications.
- US citizenship required.
Benefits
- PTO
- Paid parental leave
- Individual and family health benefits
- Vision
- Dental benefits
- Annual budget for training
- Professional development and tuition reimbursement
- 401(k) plan