Group Benefits Customer Support Specialist

Do you have group benefits experience and looking to join a growing company in the Merrillville area? In this position you will be responsible for the day-to-day office administration and customer service support for existing client life & health accounts.

Requirements

• Provides daily customer service to existing customers, documenting all communications into the agency management system.
• Processes and follows up on insurance claims.
• Provides information or documentation as requested to insurance carriers.
• Maintains accurate records and files data.
• Discusses insurance needs with customers and advises customers on proper products to meet their particular needs.
• Reviews existing accounts and suggests additional coverages.
• Negotiates renewal premiums.
• Services existing clients with day-to-day needs necessary for their insurance program.
• Supports producers by assisting them with preparing proposals and renewal presentations and servicing clients.
• Must maintain a Life and Health license in good standing as required with the IN Department of Insurance (once obtained).
• Must have valid driver’s license.
• Completes all compliance training related to the position.
• Understands all applicable laws and regulations that apply to the position and complies with the requirements.

Benefits

• Great pay and benefits!