Pre-Sales Field Engineer - Customer Trials

Talkdesk is seeking a Pre-Sales Field Engineer - Customer Trials to help design, build, and support next-generation customer experience automations powered by Talkdesk's Agentic AI platform.

Requirements

• Build, configure, and troubleshoot AI agents for SE-led trials and customer demos.
• Collaborate with Product and Engineering when platform or orchestration issues arise, ensuring quick resolution and feedback loops.
• Support integrations with knowledge bases, APIs, and simple web crawlers; maintain reliable demo and POC environments.
• Contribute to prompt libraries and agent orchestration frameworks, creating reusable patterns for multi-agent trials.
• Ensure smooth demo execution across languages, regions, and customer environments, minimizing rebuild time and technical blockers.
• Document configurations and share best practices across SE and GTM teams to improve consistency and speed of deployment.

Benefits

• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan
• Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
• Paid Holidays: Talkdesk offers 14 paid holidays each year.
• Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.