Solutions Engineer

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world's most admired brands interact with their customers through AI. The Solutions Engineer is an expert who understands customer-specific needs to provide business-driven consulting to prospects as well as existing customers.

Requirements

• Deeply understands the dynamics of AI-powered CX market;
• Demonstrates an exceptional level of internal and external customer responsiveness
• Exhibits exceptional cross-team collaboration and internal customer support
• Provides excellent consulting, listening and communication skills, evidenced by the ability to establish influential relationships with diverse customers/prospects, including executive-level business owners
• Exhibits expert facilitation skills for meetings and group activities, both virtual and live, demonstrating the ability to guide groups, listen and question effectively (includes corporate/executive briefings)
• Possesses superior presentation skills, both virtual and live within a “tell show tell” format
• Has excellent written communication skills, demonstrates the ability to write with purpose and accuracy
• Is adept at critical thinking, problem solving and decision-making skills that balance thoughtful analysis with timely responsiveness
• Has self-directed work habits, exhibiting strong initiative, drive, creativity, maturity, self-assurance
• Exhibits strong teamwork skills and ability to act as a strategic partner to the client and account team
• Meets weekly with direct manager in order to review pending priorities, reflect on recent accomplishments and how to overcome challenges
• Travels to internal meetings and customer sites as warranted (travel estimate 20-50%)

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship