Workforce Scheduler| Las Piñas

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We are looking for a Workforce Scheduler to ensure staff optimization and schedule adherence. The ideal candidate will have a BPO Operations background and at least 2 years of experience in Workforce Planning, with expertise in Forecasting, Planning and Scheduling, and Real Time Management.

Requirements

• Monitor queue level performance and variance to forecast in real time
• Report any significant variations from forecast to Operations and WFM Management
• Provide recommendations for addressing and responding to variations from forecast
• Monitor agent level schedule adherence
• Report any significant inadherence to Operations and WFM Management in a proactive and urgent manner
• Analyze variations to forecast and project impact for the remainder of the day
• Compile and submit intraday reports with accuracy and timeliness as well as proactive recommendations for actions
• Update schedules with real-time attendance and exceptions
• Approve/recommend alternatives for real-time schedule exception requests

Benefits

• Competitive industry salaries
• Comprehensive benefits packages
• Inclusive environment and positive impact on the community
• Internal mobility and professional growth opportunities
• Flexible work arrangements