Tier 1 Support Technician
TCP SoftwareSan Angelo, Texas, United States
Posted October 27, 2025
Full Time
About the Company
TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions.
Job Description
TCP is seeking a Tier 1 Support Technician to provide quality and efficient customer service to new and existing customers. This role involves resolving product or service issues, gathering customer information, and ensuring customer success. The team is growing and focused on providing flexible, mobile timekeeping and workforce management solutions.
Requirements
- Answer inbound calls and outbound calls.
- Use CRM software.
- Update customer records.
- Maintain product knowledge.
- Diagnose customer needs.
- Escalate issues appropriately.
- Ensure customer success.
- Meet or exceed performance requirements.
Benefits
- Competitive salary with uncapped commission.
- Generous PTO
- Company-wide holidays
- Volunteer opportunities
- Comprehensive benefits package (Health/Dental/Vision/401K)
- Employee Choice Pre-Tax Benefit
