Tier 3 Support Technician
TCP SoftwareSan Angelo, Texas, United States
Posted October 16, 2025
Full Time
About the Company
TCP is a provider of flexible, mobile timekeeping and workforce management solutions for public and private sector organizations.
Job Description
TCP is seeking a Tier 3 Support Technician to ensure customer success and satisfaction. This role involves handling inbound and outbound calls, resolving customer issues, and maintaining customer records using CRM software. The position requires high-level problem-solving and excellent communication skills in a fast-paced environment.
Requirements
- High school diploma or equivalent
- Bachelor's degree in Business, MIS or related field
- Strong customer service and support focus
- Excellent oral and written communication skills
- Ability to work in a fast-paced environment
- Excellent judgment skills
- TCP Software product knowledge (preferred)
Benefits
- Competitive salary
- Paid Time Off
- Companywide holidays
- Volunteering opportunities
- Comprehensive benefits
