Customer Service Representative - Japanese - Kota Kinabalu

This Customer Service Representative role is designed to respond to customer requests, manage concerns, and provide information using both phone calls and email channels. The CSS is the primary point of contact for customers using the client's website. They will contribute to a professional brand image through proactive communication and customer satisfaction.

Requirements

• Minimum 6 months work experience in customer support
• Degree or equivalent in relevant discipline (English with Communication, English for Professionals, Mass Communication, or related field)
• B2 level English proficiency (reading, writing, speaking, and comprehension)
• Minimum typing speed of 40wpm with 90% accuracy
• Computer literacy in Microsoft Windows and Microsoft Office

Benefits

• Competitive salary
• Opportunities for training and development
• Supportive work environment