Customer Service Team Lead - Mandarin

Teleperformance Malaysia is seeking a Customer Service Team Lead to support their customer service team. The role involves providing mentorship, leading a team, and ensuring high performance standards. The successful candidate will be a strategic thinker and a strong communicator.

Requirements

• Bachelor Degree preferred
• Proficiency in Mandarin and English (spoken and written)
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience