Customer Service Team Lead - Mandarin

Teleperformance Malaysia is seeking a Customer Service Team Lead to support their Customer Service team. This role involves mentorship, team management, strategic thinking, and ensuring high-performance standards. The ideal candidate will be passionate about user experience and proficient in both Mandarin and English.

Requirements

• Bachelor Degree preferred
• Proficiency in Mandarin and English (spoken and written)
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience