Customer Service Team Lead - Mandarin

Teleperformance Malaysia is seeking a Customer Service Team Lead to join their team. The role will focus on providing mentorship, guiding team members, and ensuring high performance standards. The team manages a market team and is tasked with developing scalable solutions.

Requirements

• Bachelor Degree preferred
• Proficiency in Mandarin and English (spoken and written)
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience