Customer Service Team Lead - Mandarin

Teleperformance Malaysia is seeking a Customer Service Team Lead to join their team. The role involves mentoring team members, leading a high-performing team, and ensuring performance standards are met. This is a key support role for the Customer Service team and will involve strategic planning and problem solving.

Requirements

• Bachelor Degree preferred.
• Proficiency in Mandarin and English (spoken and written).
• Significant experience in a complex fast paced environment.
• Minimum 2 years of prior relevant people management experience.
• Strategic thinker with strong analytical and creative problem-solving skills.
• Excellent written and verbal communication skills.
• Passion for ensuring an excellent user experience.